Contact Us

Before contacting us, please read our most frequently asked questions.

What product do I need?

If you are unsure which product you need you can use our Topsoil Selector to shop by project.

I’m having problems ordering on your website

Please clear your browsing history and cookies. Instructions on how to do this can be found here. Alternatively please call Garden Topsoil Direct on 01536 520274 and we will guide you through the website.

When will I receive my delivery?

You can select your preferred delivery date on the checkout page of our website. By clicking the calender icon this will give you a range of dates to select. If NEXT DAY is selected on a Friday before midday then delivery will be made on the following Monday. If ordered after midday on Friday, then the delivery will arrive on the Tuesday or your selected delivery date.

I didn’t receive a confirmation e-mail

Please check your ‘Junk’ email folders as it may of ended up here. If you are unsure please contact us on 01536 520274.

How much material do I need?

There is a quantity calculator on each product page to estimate approximately how much material you require

Do you deliver with a crane?

No. Please check our delivery information page for more information

Can I collect from your depot?

Yes, please contact us below for prices.

What is the minimum order?

The minimum order is x1 bulk bag or 25 x small bags (25L or 50L).

I want loose tipped materials, is this possible?

Yes, this is possible via our parent company Boughton.  Please contact Boughton directly on 01536 510 515 for a quote.

Does the price quoted include delivery and VAT?

Yes, all prices at check out include delivery and VAT.  Delivery is free to most postcodes but there may be an additional delivery cost for some postcodes.

Do you do next-day delivery?

Yes, we do a next day delivery if items are ordered before 12pm and this has been selected and paid for on the shopping cart page.  Next Day delivery is not avaiable for Green Roof Substrates and Raised Bed Kits as these are made to order products.

What about delivery at the weekend?

We are able to deliver on a Saturday but this will incur charges. Please contact us for these costs. We cannot deliver on Sundays or Bank Holidays.

Can my order be delivered to the garden area ready for me to use?

No. Our drivers are only able to deliver to kerbside or driveway if easily accessible. As a minimum the delivery vehicle will have a tail-lift offload.

I missed my delivery, what happens next?

You will be contacted to re-arrange delivery but this will incur a re-delivery charge payable at the time of arrangement. No deliveries can be made without a signature of acceptance being obtained.

Access to our address is poor, is this a problem?

Yes. There must be good access for our vehicles to make the delivery otherwise your delivery may not be made. Should a delivery not be made due to access problems then a re-delivery charge for a smaller vehicle will be made or the order may be cancelled. If an order has to be cancelled a refund will be made except for transportation costs. PLEASE SEE OUR DELIVERY VIDEO.

Will I receive a receipt for my order?

Yes. The return email confirming your order is your receipt.

My order is incorrect or there are items missing/damaged, what do I do?

If there is a problem with your order upon delivery we must be notified within 24 hours of receipt so any issues can be rectified.

If you’d like to contact us direct, please call Customer Services on 01536 520274.

Opening Hours

*closed Bank Holiday Mondays

Please note all orders must be placed through our online site. Thank you

Email: enquiries@gardentopsoildirect.co.uk

Get in Touch